Job Description
Are you looking for a rewarding career with flexible hours? Apex Solutions Group is hosting a special Hiring Event for Night Shift Support Specialists in Mesa, Virginia. We are currently Hiring Now and ready to onboard top talent immediately.
Join our elite team where you will play a critical role in maintaining our high standards of customer satisfaction. Our night shift team enjoys a quiet, focused work environment and competitive benefits packages. If you are a self-starter with excellent communication skills, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Immediate Start: On-site hiring event offers quick processing and first-day start dates.
- Stable Environment: Work in a professional, 24/7 operations center.
- Benefits Package: Full medical, dental, vision, and 401(k) matching.
Don't miss this opportunity to advance your career in a dynamic tech environment. Apply today to secure your spot at our Mesa facility.
Responsibilities
- Monitor and respond to incoming customer inquiries via phone, email, and chat during night hours.
- Resolve technical issues and troubleshoot customer problems with patience and efficiency.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with day-shift teams to ensure seamless continuity of support services.
- Identify and escalate complex issues to senior management or specialized departments.
- Adhere to all company policies, procedures, and safety guidelines during night operations.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in customer service, technical support, or a call center environment.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.