Job Description
Are you looking for a rewarding part-time job in Baltimore?
Mid-Atlantic Support Hub is currently seeking a dedicated Customer Support Specialist to join our dynamic team. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you. This is a fantastic opportunity to gain valuable experience in the tech industry while enjoying the flexibility of part-time work.
Why Join Us?
- Flexible scheduling to balance work and life.
- Competitive hourly rate ($18 - $24/hr).
- Remote-friendly options available.
- Opportunity for growth within the company.
Don't miss out on this chance to advance your career in Baltimore! Apply today.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints with patience and empathy.
- Log and update customer interactions and account information in our CRM system.
- Collaborate with the technical team to troubleshoot product-related issues.
- Provide accurate information regarding products and services to customers.
- Assist in the onboarding process for new team members.
Qualifications
- High school diploma or equivalent required; Associate degree or higher preferred.
- Proven experience in customer service or technical support is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and basic computer troubleshooting.
- Must have a reliable internet connection for remote work.
- Ability to work independently and manage time effectively.