Job Description
Apex Digital Services is urgently hiring a dedicated Part-Time Customer Support Specialist to join our dynamic team in New York. If you are looking for a flexible schedule with an immediate start, this is the perfect opportunity for you.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier service. We value punctuality, professionalism, and a proactive attitude.
Responsibilities
- Manage incoming customer inquiries via email, chat, and phone.
- Resolve technical issues and product questions efficiently.
- Update customer records in our CRM system accurately.
- Collaborate with the sales team to improve customer satisfaction scores.
- Document common issues and feedback for internal review.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to work independently and manage time effectively.