Job Description
Join our dynamic team in Houston and make an immediate impact! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences while enjoying flexible scheduling. Perfect for students, career switchers, or anyone seeking work-life balance. Competitive compensation and growth opportunities await in our modern downtown workspace.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work evenings/weekends (flexible schedule required)
- Strong problem-solving and conflict resolution abilities
- Authorized to work in the United States