Job Description
Are you looking to launch your career in a fast-paced, rewarding industry? Apex Support Services is currently seeking a motivated Entry Level Customer Service Representative to join our growing team in Richmond, Virginia. We are proud to offer a direct hire position with no prior experience necessary—just a great attitude and a willingness to learn. We provide comprehensive on-the-job training to help you succeed.
About the Role:
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive the highest level of support. You will handle incoming inquiries, resolve issues efficiently, and build lasting relationships with our customer base.
Why Choose Us?
- Direct Hire Opportunity: Full-time employment with benefits.
- Zero Experience Required: We train all new hires from scratch.
- Competitive Pay: Starting at $45,000 with annual performance reviews.
- Career Growth: Clear paths to team lead and management positions.
Responsibilities
- Manage high volumes of inbound and outbound customer communications via phone, email, and chat.
- Resolve customer complaints and inquiries with patience and professionalism.
- Enter and update customer data accurately in our CRM database.
- Identify customer needs and recommend appropriate products or services.
- Collaborate with cross-functional teams to improve service delivery.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (Bachelor's degree is a plus).
- Strong verbal and written communication skills.
- Ability to multitask and work well under pressure.
- Proficient in basic computer applications and typing.
- Must be reliable, punctual, and detail-oriented.
- Willingness to learn and adapt to new processes quickly.