Job Description
We are looking for a dedicated and energetic individual to join our team as a Customer Service Representative. This is a direct hire position with no prior experience required. We are committed to training the right candidate and providing a clear path for career growth in the local Jacksonville, Ohio community.
In this role, you will be the face of our company, assisting clients with inquiries and ensuring their satisfaction. We offer a competitive salary, a comprehensive benefits package, and a supportive work environment.
Responsibilities
- Answer and direct incoming phone calls and emails to the appropriate department.
- Assist customers with product information, order status, and account management.
- Process returns and exchanges efficiently with a focus on accuracy.
- Enter and update customer data into our internal systems.
- Resolve customer complaints and issues in a calm and professional manner.
- Collaborate with the sales team to ensure customer needs are met.
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- A positive attitude and a willingness to learn.
- Ability to work in a fast-paced team environment.