Job Description
Are you looking for a rewarding part-time opportunity in the vibrant city of Charlotte, NC? Apex Tech Solutions is seeking a dedicated Customer Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional service and are looking for someone who thrives in a fast-paced, modern environment.
In this role, you will be the face of our brand, ensuring our clients receive the top-tier support they deserve. We offer flexible scheduling, competitive pay, and a collaborative culture that values your contribution. If you are detail-oriented and passionate about helping others, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve complex technical issues and escalate them to senior management when necessary.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with cross-functional teams to improve product features and user experience.
- Assist in training new part-time staff members on company protocols.
- Maintain a high level of product knowledge to provide accurate guidance.
- Process returns, exchanges, and refunds in accordance with company policy.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible hours, including evenings and weekends.
- Problem-solving mindset with a focus on customer satisfaction.