Job Description
Are you a people-person with a knack for problem-solving? San Diego Tech Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our growing team. We pride ourselves on delivering exceptional service and are looking for someone who shares our commitment to excellence.
In this role, you will be the face of our company, ensuring our clients receive the assistance they need in a timely and professional manner. If you are looking for a flexible role in San Diego that offers growth opportunities and a supportive environment, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Diagnose and troubleshoot technical issues to provide effective solutions.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with the product team to escalate recurring issues and suggest improvements.
- Provide product training and guidance to new customers to ensure optimal usage.
Qualifications
- High school diploma or GED required; Associate degree in a related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong communication skills, both verbal and written.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively.