Job Description
We are seeking a dedicated and detail-oriented Part-Time Customer Support Specialist to join our growing team in San Antonio, TX. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you. This role offers the perfect blend of remote flexibility and in-person collaboration, allowing you to maintain a healthy work-life balance while contributing to our mission of excellence.
Why Join Us?
At San Antonio Digital Solutions, we pride ourselves on our inclusive culture and employee-centric policies. As a part-time team member, you will enjoy competitive hourly pay, opportunities for professional development, and a supportive work environment.
Responsibilities
- Resolve Customer Inquiries: Assist clients via phone, email, and live chat with product information and troubleshooting.
- Issue Management: Log and track customer issues in our CRM system to ensure timely follow-up and resolution.
- Product Feedback: Collect and relay customer feedback to the product development team to help improve our offerings.
- Documentation: Maintain accurate records of customer interactions and transactions.
- Team Collaboration: Work closely with the sales and support teams to ensure a seamless customer experience.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Previous experience in customer service or technical support is a plus but not mandatory.
- Skills: Strong verbal and written communication skills; proficiency with Microsoft Office Suite and CRM software.
- Availability: Must be available to work a flexible schedule, including weekends and evenings as needed.
- Attitude: A positive, patient, and problem-solving mindset is essential.