Job Description
Join our award-winning customer experience team in Wichita! At Innovate Solutions Inc., we're revolutionizing how businesses connect with their clients. We're seeking passionate individuals who thrive in dynamic environments and are committed to delivering exceptional service. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in our state-of-the-art downtown facility. Be part of a culture that values innovation, teamwork, and employee development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify upsell opportunities for existing clients
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Ability to multitask in fast-paced environments
- Available to work flexible shifts (including weekends)
- Valid driver's license for occasional client visits