Job Description
Are you a people person looking for work-life balance?
Apex Digital Solutions is hiring a Part-Time Customer Support Associate to join our dynamic team in London. We pride ourselves on delivering exceptional service and are looking for someone who shares our passion for helping others. This role offers the perfect flexibility for students or those seeking a secondary income, with a supportive and modern working environment.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their queries are resolved efficiently and professionally.
Responsibilities
- Handle incoming customer inquiries via email, live chat, and phone with a friendly and professional tone.
- Troubleshoot product issues and provide clear, step-by-step solutions to our users.
- Maintain accurate records of customer interactions and issues in our CRM system.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Stay up-to-date with product knowledge to provide accurate information.
- Process returns, exchanges, and refunds according to company policy.
Qualifications
- Previous experience in customer service or a similar support role is preferred but not mandatory.
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Reliable internet connection and a quiet workspace.
- Ability to work a flexible schedule, including weekends or evenings if required.