Job Description
Are you looking for a rewarding career in the heart of the Midwest? Milwaukee Digital Solutions is currently seeking a highly motivated and detail-oriented Part-Time Customer Success Specialist to join our growing team. We pride ourselves on delivering exceptional service and value to our clients, and we are looking for someone who shares our passion for excellence.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. This is an excellent opportunity for students or professionals seeking flexible work-life balance while gaining valuable industry experience.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00)
- Flexible part-time schedule
- Opportunity for growth within the company
- Supportive and collaborative work environment
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Manage and update customer accounts and service records accurately within the CRM system.
- Process returns, exchanges, and refunds efficiently while maintaining high accuracy.
- Assist in the onboarding process for new clients to ensure a smooth transition.
- Collaborate with the sales and technical teams to resolve complex client issues.
- Identify trends in customer feedback and communicate suggestions for improvement to management.
- Maintain a thorough understanding of our products and services to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or a related field is a plus.
- Strong verbal and written communication skills with a focus on professionalism.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Reliable internet connection and computer access are essential.
- Must be available to work a flexible schedule, including some evenings and weekends.