Job Description
Immediate opening for Part-Time Customer Service Specialists in Jacksonville, FL! Join our dynamic team at BrightPath Solutions LLC, where your skills directly impact client satisfaction and operational excellence. This urgent part-time opportunity offers flexible scheduling and competitive compensation in a supportive, growth-oriented environment. Ideal for students, career changers, or professionals seeking work-life balance. Apply now to become part of our award-winning service culture!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing issues, product concerns, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet daily performance metrics including response times and resolution rates
- Identify upsell opportunities through needs-based conversations
- Participate in ongoing product training to maintain service expertise
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask effectively under pressure during peak hours
- Flexibility to work evenings, weekends, and holidays as needed
- Positive attitude with problem-solving mindset and empathy
- Must pass background check and drug screening