Job Description
Join our dynamic team at Pacific Coast Solutions, where we're urgently seeking enthusiastic Part-Time Customer Service Specialists in sunny San Diego! This role offers flexible hours, competitive compensation, and the opportunity to make a real impact in our growing tech-support company. Located in the vibrant Gaslamp Quarter, you'll be part of a forward-thinking environment that values innovation and teamwork. Perfect for students or professionals seeking work-life balance, this position includes comprehensive training and opportunities for advancement. Apply today to join our mission of delivering exceptional customer experiences while enjoying San Diego's coastal lifestyle!
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve technical issues efficiently using ticketing systems
- Process orders and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Contribute to knowledge base documentation
- Meet performance metrics for response time and resolution rates
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or tech support experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Positive attitude and adaptability in fast-paced environments
- San Diego local residency preferred