Job Description
Join our dynamic team at Express Staffing Solutions and kickstart your career immediately! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. This role offers flexible hours and the opportunity to develop valuable professional skills in a supportive environment. If you're ready to make an impact and start earning right away, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer concerns using problem-solving techniques and empathy
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service experience required
- Strong communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with a service-oriented mindset
- Reliable transportation to our Oklahoma City location
- Availability to work evenings and weekends as needed