Job Description
Join our dynamic team at Sacramento Community Services as a Part-Time Customer Service Specialist with immediate availability! We're seeking passionate individuals to deliver exceptional client experiences while supporting our community-focused initiatives. This flexible role offers competitive compensation and the opportunity to make a tangible impact in Sacramento's thriving service sector.
Why Join Us? Enjoy a supportive work environment, comprehensive training, and the chance to develop transferable skills in client relations and problem-solving. Perfect for students, career changers, or those seeking flexible hours without sacrificing professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Update and maintain accurate client information in our CRM database
- Collaborate with cross-functional teams to ensure seamless service delivery
- Process transactions and assist with basic administrative tasks
- Identify opportunities for service improvements and implement solutions
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or retail experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings and weekends
- Valid California driver's license (if field visits required)