Job Description
Join Metro Connect Solutions for an immediate start in our dynamic customer service team! We're seeking passionate individuals to deliver exceptional experiences to clients across Washington DC and Georgia. Enjoy flexible scheduling, competitive compensation, and growth opportunities in a supportive environment. Perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Update and maintain client records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Availability for flexible shifts (evenings/weekends)
- US work authorization required