Job Description
Join our dynamic team at Coastal Solutions Group and launch your career in customer service! We're seeking motivated entry-level professionals to deliver exceptional support to our growing client base. This immediate-start opportunity offers comprehensive training and a collaborative environment perfect for recent graduates or career changers. Enjoy competitive compensation, flexible scheduling, and advancement opportunities within our Virginia Beach headquarters.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve technical issues and troubleshoot product-related concerns
- Document customer interactions in CRM systems with detailed notes
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics including response time and resolution rate
- Contribute to process improvement initiatives
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to type 40+ words per minute
- Positive attitude and resilience in fast-paced environments
- Willingness to work flexible hours including weekends
- Valid US work authorization required