Job Description
Join our award-winning team at Nexus Solutions Group as a Part-Time Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional client experiences in our fast-growing Washington, NC hub. This direct-hire role offers flexible scheduling, competitive compensation, and growth opportunities within a supportive environment. Perfect for students, career changers, or professionals seeking work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately using Salesforce
- Collaborate with cross-functional teams to escalate complex issues
- Maintain detailed records in CRM system and document all interactions
- Identify upsell opportunities while maintaining authentic customer relationships
- Contribute to continuous improvement of service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Available for 20-25 hours/week including weekend shifts