Job Description
Join Innovate Solutions Inc. as a Part-Time Customer Service Specialist and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support to our growing client base in Fort Worth. This role offers flexible hours, competitive compensation, and the opportunity to grow within a dynamic team environment.
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and build lasting relationships. We provide comprehensive training and a supportive culture focused on your success. Perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and knowledge base resources
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with sales and support teams to ensure seamless customer journeys
- Identify upsell opportunities and communicate product benefits effectively
- Meet performance metrics including response time and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in retail, tech, or hospitality
- Exceptional verbal/written communication and active listening skills
- Proficient with CRM software (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible shifts including evenings and weekends
- Bilingual (English/Spanish) candidates strongly encouraged to apply