Job Description
Launch your career with Georgia Jobs Inc., a leading employer committed to developing new talent! We're seeking enthusiastic Entry-Level Customer Service Specialists to join our dynamic New York team. No experience necessary – we provide comprehensive training and mentorship. This is your opportunity to grow with a company that invests in its people and offers clear career advancement paths. Enjoy competitive benefits, a collaborative work environment, and the chance to make a real impact on our clients' experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and internal resources
- Document all interactions accurately in our customer database
- Collaborate with senior team members to improve service processes
- Participate in ongoing training to enhance product knowledge and communication skills
- Meet daily performance metrics for response time and resolution quality
Qualifications
- High school diploma or equivalent (college graduates encouraged to apply)
- No prior experience required – we train all new hires
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and willingness to learn new software
- Positive, resilient attitude with a customer-first mindset
- Ability to work flexible hours including some weekends if needed