Job Description
Join our dynamic team at Coastal Connect Solutions and become a vital part of our customer experience revolution! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional support in our vibrant Long Beach office. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is prioritized. Perfect for students, career switchers, or those seeking work-life balance. Apply today and start your rewarding journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using established protocols and problem-solving skills
- Process transactions accurately while maintaining high customer satisfaction scores
- Collaborate with team members to ensure seamless service delivery
- Document interactions in CRM system and identify process improvement opportunities
- Participate in ongoing training to stay updated on products and services
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience
- Proficiency in CRM software and Microsoft Office Suite
- Exceptional communication and active listening abilities
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution skills
- Available to work evenings/weekends (15-25 hours/week)