Job Description
Join our dynamic team at Apex Solutions Group! We're hiring enthusiastic Part-Time Customer Service Specialists for our Raleigh location. This role offers flexible scheduling, competitive pay, and growth opportunities within a thriving tech-support environment. Perfect for students, career-changers, or those seeking supplemental income. Our hiring event is happening NOW—apply today to start your journey with us!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex customer escalations
- Contribute to process improvement initiatives to enhance service efficiency
- Provide product training and guidance to new customers
- Meet key performance metrics including response time and resolution rate
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or technical support experience
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving skills with ability to multitask effectively
- Excellent verbal/written communication and active listening abilities
- Flexible availability including evenings and weekends
- Basic knowledge of networking concepts and cloud technologies
- Positive attitude with customer-first mindset