Job Description
Join our dynamic team at Memphis Community Services and make an immediate impact! We're urgently seeking passionate Part-Time Customer Service Specialists to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive compensation, and a supportive work environment while serving Memphis communities. Apply today—positions fill fast!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Update and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to enhance service delivery
- Process transactions and ensure data accuracy
- Identify opportunities for service improvement
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent; associate’s degree preferred
- 1+ years customer service experience
- Proficient with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Basic math proficiency for transaction processing
- Positive attitude with service-oriented mindset