Job Description
Join our dynamic team at Tampa Bay Solutions Group as a Part-Time Customer Service Specialist! We're seeking friendly, tech-savvy individuals to deliver exceptional client experiences in our fast-paced downtown office. This flexible role offers competitive pay, training opportunities, and a supportive work environment perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM software and internal knowledge bases
- Process transactions and maintain accurate client records
- Collaborate with sales team to identify upsell opportunities
- Contribute to continuous improvement of customer experience workflows
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or call center experience preferred
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Flexible availability including evenings and weekends
- Basic understanding of telecommunications industry a plus