Job Description
Join our award-winning team as a Part-Time Customer Service Specialist in Jacksonville, Ohio! We're hosting an exclusive hiring event for dynamic individuals who thrive in fast-paced environments. As a key member of our support team, you'll deliver exceptional experiences to clients while building valuable professional skills. Enjoy flexible scheduling, competitive pay, and a supportive workplace culture that values your growth. Immediate openings available – apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing issues, product questions, and service complaints within SLA targets
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Identify upsell opportunities and promote company services ethically
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal communication and active listening skills
- Ability to multitask in high-pressure situations
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with solution-oriented mindset