Job Description
Join Detroit's fastest-growing tech startup as a Part-Time Customer Service Specialist! We're hosting an exclusive hiring event for motivated individuals seeking flexible hours in the heart of Detroit. Perfect for students, career changers, or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and a vibrant team culture. No experience required – we provide all tools for success!
Responsibilities
- Respond to customer inquiries via phone, email, and chat within 2 hours
- Process orders, returns, and exchanges using CRM systems
- Resolve billing discrepancies with empathy and precision
- Collaborate with sales team to upsell premium services
- Maintain detailed customer interaction logs
- Attend weekly team training sessions
- Support weekend and evening shifts based on availability
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Proficient in Microsoft Office Suite
- Excellent verbal/written communication skills
- Ability to work 20-25 hours weekly
- Strong problem-solving abilities
- Positive attitude under pressure
- Valid Michigan driver's license (for occasional client visits)