Job Description
Join our dynamic team at Sunshine Solutions Inc. and become a vital part of our customer experience revolution in Las Vegas! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive compensation, and a vibrant workplace culture in the heart of Nevada's entertainment capital. Perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Handle 25-30 inbound/outbound customer calls daily with professionalism and empathy
- Resolve product inquiries, billing concerns, and service issues through multiple channels (phone, email, chat)
- Document interactions accurately in CRM system while maintaining strict data confidentiality
- Collaborate with cross-functional teams to escalate complex issues and ensure resolution
- Contribute to process improvement initiatives through customer feedback analysis
- Meet/exceed monthly performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with active listening abilities
- Strong problem-solving skills with attention to detail
- Ability to work independently while thriving in team settings
- Flexible availability including evenings and weekends (15-25 hrs/week)