Job Description
Join our dynamic team at San Antonio Community Services and make an immediate impact! We're urgently seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences to our clients. This is your chance to launch your career with a forward-thinking organization offering flexible schedules and rapid onboarding. If you thrive in fast-paced environments and excel at building relationships, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing issues, service disruptions, and product concerns efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities and promote additional services where appropriate
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends