Job Description
We're urgently seeking enthusiastic Part-Time Customer Service Specialists to join our dynamic team in Columbus! This is your chance to make an immediate impact while enjoying flexible scheduling and competitive compensation. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, apply now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process transactions and update customer information accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain detailed case records
- Identify upsell opportunities and promote company offerings
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Strong communication and conflict resolution skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask and prioritize in high-pressure situations
- Flexible availability including evenings and weekends
- Basic computer literacy and typing skills (35+ WPM)