Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Global Retail Solutions! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base across Ohio and New York. This flexible role offers competitive compensation, remote work options, and opportunities for growth. If you thrive in fast-paced environments and excel at problem-solving, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product and service issues efficiently using CRM systems
- Process orders, returns, and exchanges accurately
- Collaborate with cross-functional teams to improve customer experience
- Document interactions and maintain detailed case records
- Identify upsell opportunities and promote company offerings
- Meet monthly performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software (Salesforce a plus)
- Excellent verbal/written communication and active listening skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Must be authorized to work in the US