Job Description
Join our dynamic team at Coastal Solutions Group as a Part-Time Customer Service Specialist in sunny Virginia Beach! We're seeking a friendly, tech-savvy professional to deliver exceptional support to our growing client base. This flexible 20-hour/week role offers competitive pay, comprehensive training, and a vibrant beachside work environment. Perfect for students, career changers, or those seeking supplemental income. Enjoy modern amenities, inclusive culture, and opportunities for growth within our expanding operations.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Update and maintain accurate client information in CRM systems
- Collaborate with support teams to escalate complex issues
- Document interactions and contribute to process improvement initiatives
- Meet/exceed monthly customer satisfaction and resolution targets
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and multitasking aptitude
- Availability to work evenings/weekends (20 hours/week)
- Positive attitude and commitment to client-centric solutions