Job Description
Join our award-winning customer support team at Apex Solutions Inc., a leader in SaaS technology based in Raleigh's bustling Innovation District. We're seeking passionate individuals to deliver exceptional customer experiences through flexible part-time schedules (20-25 hours/week). Enjoy a modern workspace, competitive benefits including health stipends, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues using Zendesk and CRM platforms
- Document interactions and maintain accurate customer records
- Collaborate with technical team to escalate complex cases
- Contribute to process improvement initiatives
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with Microsoft Office and ticketing systems
- Exceptional verbal/written communication skills
- Ability to work independently in remote/hybrid settings
- Available for evening/weekend shifts (4 days/week)
- Basic troubleshooting knowledge of software applications