Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Innovate Solutions NC! We're seeking energetic professionals to deliver exceptional client experiences while maintaining our reputation for excellence. This flexible role offers 20-25 hours/week with competitive pay and growth opportunities. Perfect for students, career changers, or those seeking work-life balance. Apply today to become part of Charlotte's leading service provider!
Responsibilities
- Handle 40+ customer inquiries daily via phone, email, and chat
- Resolve product/service issues with 95%+ first-contact resolution
- Update CRM records with detailed interaction notes
- Collaborate with sales team to upsell premium packages
- Maintain 4.8+ satisfaction score through personalized support
- Participate in bi-weekly product training sessions
- Process returns/exchanges using proprietary software
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in B2C environment
- Proficient in Zendesk, Salesforce, or similar CRM systems
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital workspace
- Available 4-5 days/week including weekend coverage
- Valid NC driver's license for occasional client visits