Job Description
Join Coastal Connect Solutions as a Part-Time Customer Service Specialist and become the heart of our client experience! We're seeking energetic, tech-savvy individuals to deliver exceptional support while enjoying flexible scheduling in Jacksonville's vibrant downtown. This role offers growth opportunities, competitive compensation, and a collaborative environment where your contribution truly matters. Perfect for students, career-changers, or professionals seeking work-life balance. Apply today and start your rewarding journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Collaborate with team members to ensure seamless service delivery
- Maintain accurate customer records and documentation
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training sessions to stay updated on products
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in fast-paced environments
- Proficient with Microsoft Office Suite and CRM platforms
- Strong problem-solving and multitasking abilities
- Excellent verbal and written communication skills
- Available 20-25 hours/week including weekend shifts
- Reliable transportation to our downtown Jacksonville location