Job Description
Join our dynamic team at Capital Connect Solutions and make an impact! We're urgently seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences for our clients in the heart of Washington D.C. This is your chance to grow your career in a fast-paced environment while enjoying flexible scheduling. Apply today and become part of a company that values your talent!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing issues and product concerns using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer records and documentation
- Meet performance metrics for response time and resolution rates
- Contribute to process improvements to enhance customer satisfaction
- Participate in ongoing training to stay updated on products and policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center or retail setting
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Ability to work evenings and weekends (flexible scheduling available)
- Strong attention to detail and multitasking abilities
- Positive attitude with a passion for helping others