Job Description
Join our dynamic team in Portland, Illinois as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base. This immediate-start role offers flexible hours and a collaborative environment where your skills will make a real impact. If you thrive in fast-paced settings and value customer satisfaction, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, product, and service issues efficiently
- Document interactions and maintain detailed case records
- Collaborate with team members to resolve complex issues
- Process orders and update account information accurately
- Identify opportunities to improve customer experience
- Meet performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Proficiency with CRM software (e.g., Salesforce)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy and typing skills (40+ WPM)