Job Description
Join our dynamic team at Premier Retail Solutions as a Part-Time Customer Service Specialist! We're urgently seeking enthusiastic individuals to deliver exceptional customer experiences in our Columbus, Ohio location. This flexible role offers competitive compensation and the opportunity to grow with a leading retail innovator. Perfect for students, career changers, or anyone seeking work-life balance. Apply today and become part of our award-winning team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Resolve customer issues promptly and escalate complex cases appropriately
- Collaborate with sales and logistics teams to ensure seamless service delivery
- Maintain detailed records of customer interactions and transactions
- Contribute to continuous improvement of customer service protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service experience in retail or call center environment
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work flexible hours including evenings and weekends
- Excellent problem-solving and conflict resolution abilities