Job Description
Join our dynamic team at GlobalTech Solutions Ltd as a Part-Time Customer Service Specialist in Washington. We're seeking a passionate professional to deliver exceptional support experiences while maintaining our high standards of service excellence. This flexible role offers competitive pay and opportunities for professional growth within a forward-thinking tech environment.
Our ideal candidate will thrive in a fast-paced setting, leveraging strong communication skills to resolve inquiries and build lasting customer relationships. With 20 hours per week available across weekdays and weekends, this position provides an ideal work-life balance for dedicated professionals.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with 95% resolution rate
- Process orders, returns, and exchanges using Salesforce CRM platform
- Collaborate with technical team to resolve complex product issues
- Update customer records and maintain accurate documentation
- Contribute to process improvement initiatives through feedback analysis
- Support marketing campaigns with customer outreach activities
- Adhere strictly to GDPR compliance protocols
Qualifications
- Minimum 1 year customer service experience in B2B environment
- Proficiency in CRM systems (Salesforce preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Available to work 20 hours per week including weekends
- Basic technical troubleshooting knowledge
- Ability to multitask effectively in fast-paced setting
- UK work authorization required