Job Description
Join our award-winning customer experience team at Omaha Connect Solutions! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional support to our growing client base. This role offers flexible scheduling (20-25 hours/week) in our modern downtown Omaha headquarters, perfect for students or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive team environment focused on growth and recognition.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and accuracy
- Resolve billing and technical issues using proprietary CRM systems
- Document interactions and maintain detailed case histories
- Collaborate with technical support teams for complex problem escalation
- Meet weekly performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B environment
- Proficiency with Microsoft Office and CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Nebraska residency required
- Valid driver's license for occasional client site visits