Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Detroit Auto Group UK! We're seeking passionate individuals to deliver exceptional experiences to our clients across our London operations. With roots in Detroit's automotive excellence and a growing UK presence, we combine American innovation with British service standards.
Enjoy competitive pay, flexible scheduling, and opportunities for growth in a supportive environment. Perfect for students, career changers, or those seeking work-life balance. Apply today and become part of our transatlantic success story!
Responsibilities
- Handle customer inquiries via phone, email, and live chat
- Resolve billing and service issues with empathy and efficiency
- Process orders and update customer records accurately
- Collaborate with cross-functional teams to ensure seamless service
- Maintain detailed documentation of all customer interactions
- Identify upsell opportunities for premium services
- Contribute to continuous improvement of customer experience
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities under pressure
- Proficient with CRM systems and Microsoft Office
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first mindset
- Basic automotive knowledge advantageous