Job Description
Join our dynamic team at Coastal Connect Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional service while enjoying flexible hours in Virginia Beach's vibrant coastal community. Perfect for students, parents, and career-changers seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing issues and process transactions accurately
- Update customer databases and maintain detailed records
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Support marketing initiatives during peak seasons
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and conflict resolution skills
- Proficient in Microsoft Office Suite
- Ability to work evenings and weekends (20-25 hours/week)
- Positive attitude and problem-solving mindset
- Valid Virginia driver's license (for occasional field visits)