Job Description
Join Illinois Tech Solutions as a Part-Time Customer Service Specialist and become the face of innovation! We're seeking passionate individuals to deliver exceptional support experiences in our dynamic downtown Chicago office. Enjoy flexible scheduling, competitive benefits, and opportunities for growth in one of Illinois' fastest-growing tech firms. Perfect for students, career changers, or professionals seeking work-life balance.
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues using our proprietary CRM and ticketing systems
- Document interactions and maintain accurate customer databases
- Collaborate with technical teams to escalate complex problems
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal and written communication skills
- Ability to work independently and in team environments
- Flexible availability including evenings and weekends
- Valid Illinois driver's license (for occasional off-site meetings)