Job Description
Join Fresno Community Connect as a Part-Time Customer Service Specialist and become the heart of our vibrant community hub! We're seeking energetic individuals to deliver exceptional support to our diverse clientele while representing Fresno's spirit of service. This flexible 20-hour/week role offers competitive pay and the opportunity to make a tangible impact in your local community.
Responsibilities
- Deliver exceptional in-person and phone customer support for community programs
- Manage appointment scheduling and registration systems with precision
- Process payments and maintain accurate transaction records
- Collaborate with team members to resolve service inquiries efficiently
- Support community outreach events during weekends and evenings
- Update customer databases and maintain confidential records
- Contribute to process improvements for service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or retail experience preferred
- Proficiency with Microsoft Office Suite and scheduling software
- Excellent communication skills in English and Spanish (bilingual a plus)
- Ability to work flexible shifts including weekends
- Strong attention to detail and organizational abilities
- Valid California driver's license with reliable transportation
- Positive attitude and commitment to community values