Job Description
Join Urban Solutions Inc., a dynamic Baltimore-based customer experience innovator, as we revolutionize how local businesses connect with their communities. We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional support while enjoying flexible scheduling and growth opportunities.
As a vital member of our client success team, you'll represent Baltimore's thriving small business sector through meaningful interactions. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions directly impact local economic vitality.
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve service issues efficiently while maintaining 95%+ customer satisfaction metrics
- Document interactions in CRM system with precision and attention to detail
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to process improvement initiatives to enhance service quality
- Support weekend and evening shifts (20-25 hours/week)
Qualifications
- Minimum 1 year customer service experience in fast-paced environment
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving aptitude with creative resolution approaches
- Valid US work authorization and reliable transportation
- College degree or equivalent professional certification