Job Description
Join our dynamic team at Pacific Coast Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our diverse clientele in the vibrant Long Beach community. Enjoy flexible scheduling while building valuable experience in a fast-paced environment.
Our ideal candidate thrives on problem-solving and creating positive customer interactions. With competitive pay and growth opportunities, this role is perfect for students, career changers, or anyone seeking rewarding part-time work.
Apply today to become part of a company that values innovation, teamwork, and community engagement!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve product/service issues using CRM tools and escalation protocols
- Process orders, returns, and exchanges while maintaining accuracy
- Document interactions in customer databases for quality tracking
- Collaborate with sales and support teams to enhance service delivery
- Contribute to process improvements through feedback and training
- Support marketing initiatives through customer relationship building
Qualifications
- High school diploma or equivalent; college students welcome
- 6+ months customer service experience preferred
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work 20-25 hours/week with flexible scheduling
- Valid California driver's license (for occasional off-site duties)
- Basic knowledge of retail/service industry practices