Job Description
Join Baltimore's premier community-focused organization as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our diverse clientele in a vibrant downtown setting. This role offers flexible scheduling (20-25 hours/week) and the opportunity to make a real impact while growing your professional skills. Enjoy a collaborative environment with competitive pay and opportunities for advancement.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using our CRM system while maintaining data integrity
- Resolve customer concerns efficiently, escalating complex issues appropriately
- Collaborate with team members to ensure seamless service delivery
- Contribute to process improvements through feedback and innovative solutions
- Maintain organized records of customer interactions and transactions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or retail experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities and attention to detail
- Flexibility to work evenings/weekends as needed
- Positive attitude with commitment to inclusive service