Job Description
Join TechSolutions Inc., a leading innovator in digital solutions, as a Part-Time Customer Service Specialist. We're seeking passionate individuals to deliver exceptional support to our growing client base in Austin. Enjoy flexible scheduling, competitive compensation, and a collaborative environment where your contributions make a real impact. Perfect for students, career-changers, or those seeking work-life balance. Apply today to become part of our dynamic team!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot software problems efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Maintain up-to-date knowledge of product offerings
- Support weekend and evening shifts as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Excellent verbal and written communication skills
- Proficiency with CRM software and ticketing systems
- Strong problem-solving abilities under pressure
- Comfortable with flexible scheduling including weekends
- Basic technical troubleshooting knowledge
- Positive attitude and team player mentality