Job Description
Join our dynamic team at Oakland Community Services as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our diverse community. This flexible role offers a perfect balance for students, parents, or professionals seeking supplemental income while making a meaningful impact in Oakland.
Enjoy a welcoming environment with competitive pay, comprehensive training, and opportunities for growth. Our commitment to employee development ensures you'll gain valuable skills in communication, conflict resolution, and community engagement. Apply today to become part of an organization dedicated to transforming lives through service excellence.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Resolve inquiries efficiently while maintaining a positive, empathetic demeanor
- Update and maintain accurate client records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Assist with community outreach initiatives and event coordination
- Process transactions and handle confidential information with discretion
- Contribute to process improvement initiatives for enhanced customer experience
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 1 year customer service or retail experience preferred
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work evenings and weekends (15-25 hours/week)
- Strong problem-solving abilities and emotional intelligence
- Valid California driver's license (for occasional off-site duties)
- Bilingual (English/Spanish) candidates strongly preferred