Job Description
Join our dynamic team at Sunshine Solutions Inc. as a Part-Time Customer Service Specialist in sunny Orlando! We're seeking passionate individuals to deliver exceptional service while enjoying flexible hours in Florida's vibrant business hub. This role offers the perfect blend of remote and on-site work with competitive pay and growth opportunities. Be part of a company that values work-life balance and rewards excellence.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve service issues efficiently while maintaining positive customer relationships
- Update and maintain accurate customer records in our CRM system
- Collaborate with sales and support teams to ensure seamless service delivery
- Identify upsell opportunities and contribute to revenue goals
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal and written communication skills
- Ability to work independently while collaborating with remote teams
- Strong problem-solving abilities with attention to detail
- Availability to work evenings and weekends (20-25 hours/week)